Bouquet to Superstore

Usually you'll find me ranting and raving about substandard customer service, or the frustration (and elevation at getting things for free) of things not being priced correctly. Well this post would have started off with a huge rant... but has ended extremely well, and I am so impressed with Superstore that they now have a customer for life.

Last Friday (the 11th) I headed into Superstore to pick up our 2 weeks worth of groceries. On the way through the till I realized that in my haste to buy the smallest package of Turkey Cutlets I also grabbed a package that was priced at $45.88/kg! Good golly Miss Molly. They were incorrectly labeled/tagged as Boneless Skinless Turkey Breast. So I headed up to Customer Service. 20 agonizing minutes later I finally had to head back to the meat department and correctly price the meat myself (don't even get me started on the price checker) and then calculate my own cost. By the time I got home my frozen foods were un-frozen, my deli meat was slimy and totally off, and the chocolate milk I bought as a treat for the kids (with my $1.50 off coupon to boot) was warm and also tasted off. Frustrated but excited to go camping I threw the stuff in the freezer and headed out of town.

Monday came and I was still frustrated so I called Superstore headoffice and they apologized and advised me to call the store manager. I did and boy am I happy that I made that decision! He offered to refund me the cost of the items, plus give me new ones next time I was in store.

So I headed in store today and he kept his word. I walked out of the store with $72.89 worth of groceries and $39.06 in my pocket extra. The cost of the spoiled food was $46.07, used $8.14 in Superbucks, $0.50 in coupons (must have been a really really off day-only 50cents in coupons?!?), and then $11.67 in product returns (2 no name products that we very much disliked and overpriced laundry soap).

Because I couldn't resist here is a picture of my haul. For everyone out there who's sitting there thinking "my golly its a bunch of junk(food)" well you're right. However, if you have a look at the post below you will see its definitely not the norm! And I did round our purchases off today with Apples, Oranges, Grapes, Bananas, Zucchini, Broccoli & Milk.

I always hear horror stories about the lack of customer service, definitely miles away from the service I've received today. Woohoo!

Food always tastes better when its free.